03-6211 5919Frequently Asked Questions
About Infant Screening
Question
Does your clinic perform infant medical examinations? 3 months or 6 months old Japanese infant required compulsory medical check-up.
Answer
Yes, we had the services to correspond the requirement.
Vaccination
Question
My child had been given some of the required vaccinations, it is possible for us to get back the same vaccination as Japan?
Answer
For children, there are some small differences in terms type of vaccinations the doses required. In our clinic, almost all kind of vaccinations are available. Please feel free to contact us for various vaccination needs and its schedule.
Question
I would like to get vaccination that is necessary for living in Malaysia.
Answer
Please contact us for the vaccine that you required, we will order the necessary vaccine upon your order.
Question
Is a reservation necessary for vaccination? How much is the vaccination?
Answer
We encourage reservation as we do not maintain the stocks for most kind of vaccination due its short preserving period. Please contact us directly for detailed costing.
Medical Image Interpretation Service
Question
Can I receive Medical Interpreter service even without diagnostic report or medical image of CT / MRI?
Answer
The hospital provides medical result or medical image of CT/MRI as persona information when you underwent various inspections or medical examinations in Malaysia. In order to use this service, we need the medical image of CT Scan or MRI. Please prepare the image before the services.
Question
Does it cover by health insurance?
Answer
It will be available at own expenses.
Question
Is it possible to use the medical results that was received few years ago for this service?
Answer
It is desirable to have the most recent medical results for better interpretation. In addition, it is possible to perform medical tests in our clinic if data such as blood test or urine test is required.
Remote Mental Care Service
Question
Does it ensure a user’s privacy?
Answer
The user’s privacy is protected. You can refer our clinic personal information protection to fortify the effort taken by the clinic as a responsible medical institution.
Question
Will there any medicine prescribe to me?
Answer
We will prescribe medicine based on our doctor diagnosis and if required.
Patient Medication Instruction
Question
I would like to prescribe the same medication as provides by another clinic. Is it possible to receive the medicine only?
Answer
It is necessary to meet the doctor in order to obtain the medicine, please indicate your desirable medicine to our doctor during the consultation.
Question
Is there any additional charge for the attached medication instruction?
Answer
We provide the medical instruction for FREE.
Question
What are the content in the medical instruction besides dosage regimen?
Answer
There is a description of the medicine action and its side effect. In addition, wherever possible we provide similar medicine name in Japan.
Payment
Question
Is it available for me to receive treatment from doctor with traveller insurance and use credit as collateral or using the oversea travel insurance?
Answer
Yes, it is available. However, for travellers insurance with a credit card as collateral for overseas travel insurances, the detail coverage maybe different depending on type or condition. Please contact credit card service before visiting the clinic confirm the coverage and the possibility to have direct billing service at our clinic.
In addition, for oversea travel insurance, the details of coverage maybe different by type and condition. Please check your insurance card or certificate for details coverage and please do not hesitate to contact us if you have any queries.
Question
I have overseas travel insurance would you accept direct billing?
Answer
Yes, we accept direct billing. However, the procedure to use direct billing maybe different depending on your insurance company. There are cases that it may not covered by insurance company depending on the symptoms. Please be aware of this constraint before visiting us.
Method of Consultation
Question
Will I need a reservation?
Answer
The clinic has reservation priority system. In order to reduce the waiting time, please contact us before visiting. In addition, regarding the patients who have made reservations, guidance order may change around depending on circumstances. Please note.
Question
What is the consultation time?
Answer
○ Mont Kiara Branch
Morning 9: 00-13: 00
※ Last reception 12:00
Afternoon Session 14: 00-18: 00
* Final reception at 17:00
○ IMC branch office
Morning 9: 00-13: 00
※ Last reception 12:00
Afternoon Session 14: 00-18: 00
※ Last reception 17:00
○ Penang Branch
Morning 9: 00-13: 00
※ Last reception 12:00
Afternoon Session 14: 00-18: 00
* Final reception at 17:00
Question
Is there a parking lot?
Answer
○ Mont Kiara Branch
Please use underground parking lot.
○ IMC Branch
Please use IMC building parking lot. We have a parking lot dedicated to patients.
○ Penang Branch
Please use the parking lot on our premises.
Question
Are you examining on weekends and national holidays?
Answer
○ Mont Kiara Branch
We treat every day including Saturdays, Sundays and public holidays. There is no closed day.
○ IMC Branch
Saturdays, Sundays and public holidays will be closed. If you would like to see a doctor on Saturday, Sunday and a public holiday, please use Mont Kiara Branch.
○ Penang Brand
We are examining on Saturdays, Sundays and public holidays. It will be closed only every Thursday.
